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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
Explore Athena AI
Ensure all parties in the supply chain stay updated with Connex. Keep drivers posted on road conditions, alternative routes, and other tips. Send notifications to the customer or respond to their queries on any channel and improve your CSAT scores.
Send notifications to drivers and customers through any channel and use the private messaging feature to leave notes for other team members. Keep up to date on deliveries, shifts, stock amounts, or to expedite urgent requests.
Monitor results and performance stats with real-time dashboards
Increase CSAT scores through automated feedback collection
Utilise market-leading CX features to stay ahead of your rivals
View previous interactions and notes during customer interactions
Provide pick-up, delivery and stocks notifications to drivers and customers.
Assign SLAs to interactions to ensure timely resolutions for the customer
Instantly route customers to the right department or account manager
Create invoices, agreements, and contracts during interactions.
Automate processes and information flow at all stages
Auto-transcribe all calls to text for reporting and compliance purposes
Organise your staff shift patterns with workforce management tools
If you want to learn more about how ConnexAI is captaining the customer service revolution, drop us a call or a message!
Shaping the Future of Customer Experience.
